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When will my credit card be charged? |
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Plum Denim Shop does not charge your credit card until your purchase is ready to ship. Once you have placed an order, you will receive 2 emails:
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- Order Confirmation Email: this email lets you know that we have received your order and are preparing to fulfill it within 48 hours.
- Shipment Confirmation Email: this email lets you know that your order is ready to ship. This email will contain information on tracking
your shipment as well as notification that your credit card has been charged.
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When will my order be processed? |
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Generally, you should allow up to 48 hours for your order requests to process and be confirmed. Orders placed Monday through Friday before 2:00 pm PST will be processed and shipped within 24 hours. Orders placed Saturday and Sunday will be processed on the following Monday. Online processing will not take place on Saturdays, Sundays and major US holidays. |
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What if I order an out-of-stock item? |
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Although we make every effort to fulfill orders, items are not guaranteed. If an item is sold out, we will notify you immediately via email or telephone. We will credit the amount of the sold-out item back to your account and your order will be sent partially fulfilled.
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Can I order by phone? |
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We will be happy to assist you in placing an order over the telephone. Please call 1.877.442.PLUM to speak to one of our sales representatives.
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Do you offer gift wrapping? |
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We gladly offer our Plum gift wrap set for a small charge of $3.00.
The gift wrap set includes box, tissue paper, ribbon and gift card.
Upon check-out, please select the gift-wrapping option.
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What is your return/exchange policy? |
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Thank you for your purchase! We appreciate you shopping with Plum Denim Shop for your own little fashionista! To ensure that you are completely satisfied with your purchase, we have a 100% guarantee return/exchange policy under the following conditions: |
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- Returns must be postmarked and prepaid within 14 calendar days of the original ship date.
- Acceptable returns are items that have not been worn, washed, damaged, or altered in any way. Merchandise must be in original condition and
all original tags must remain attached.
- All sale items, promotional items and accessories are a final sale. These items cannot be returned, as noted at the time of purchase
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How do I return/exchange a product? |
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Returning or exchanging a product is as simple as 1-2-3! |
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- Complete the return/exchange portion of your invoice and include the information in your package.
Please make sure to explain why you are returning/exchanging the product.
If you no longer have your invoice, give us a holler
at 1.877.442.PLUM or service@plumdenim.com to receive a Return Verification Code.
- Send your package to:
Plum Denim Shop
Attn: Returns Department
442 W. Elevado Terrace
Monterey Park, CA 91754
- We will process your return once we have received your original order. Your original credit card used for the purchase will be credited,
less your original shipping and handling charges. Please allow up to 5 business days following approval of your returned
items for your return/exchange request to be processed. You will receive an email notification once your credit has been applied.
- It is suggested that you send your return package insured and tracked, as Plum Denim Shop is not responsible for missing items or packages.
- For exchanges, it is strongly recommended that you call 1.877.442.PLUM or email service@plumdenim.com to ensure item availability before
sending your items back
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What if I lost my invoice? |
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You can still return or exchange your items without an invoice. Simply give us a call at 1.877.442.PLUM or email customer care at service@plumdenim.com to receive a Return Verification Code |
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How do I register?
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There are 2 easy ways to register:
- At the top right corner of each page, simply click on
My Account to be taken to our registration page; or
- If there are items in your shopping cart, upon check-out, you will
be prompted to register for an account.
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When do I sign-in?
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You can sign into your account anytime! Simply click on
My Account at the top right corner of each page.
Or, if you are finished shopping, simply proceed to check-out where you will
be prompted to sign-in to your account.
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What if I forgot my password?
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With so much shopping to do, it's easy to forget your password. But, don't
let that hamper your shopping spirits. Simply click on My
Account at the top right corner of each page. Then click on the link
Forgot your password below the registration. We will then email you a link to reset
your password so you can be on your merry way!
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Shipping Rates & Procedures |
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What are your shipping options & rates? |
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Our preferred carrier is UPS. Please see the table below for details on shipping options and costs: |
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 Continental United States shipping rates are as follows*
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| $0 - $49 |
$8.00 |
$14.00 |
$20.00 |
$27.00 |
| $50 - $149 |
$10.00 |
$18.00 |
$24.00 |
$33.00 |
| $150 - $249 |
$14.00 |
$22.00 |
$30.00 |
$38.00 |
| $250 - $499 |
$18.00 |
$26.00 |
$34.00 |
$42.00 |
| $500 + |
$22.00 |
$30.00 |
$38.00 |
$47.00 |
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* $10 USD additional shipping charge added to orders sent to Hawaii, Alaska and Canada.
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Do you ship to where I live? |
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We ship within the United States and Canada. An additional surcharge of $10 will be applied to all orders shipped to Alaska and Hawaii |
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Currently we are unable to deliver to: P.O. Boxes, APO/FPO addresses, international addresses and U.S. Territories such as Puerto Rico, Guam and U.S. Virgin Islands |
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How can I track my order? |
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After your order has been shipped, you will receive a shipment confirmation email. This email will notify you that your credit card has been charged and contain a link to track your shipment. |
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If you have created a Plum Denim account, simply log onto My Account where you can access your full order history and links to track your orders. |
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